Saturday, May 14, 2005

Business Basics


Say you work in a place where customers have to check out in order to pay for purchases. Envision : you have three customers in line. A is in front of you, preparing to pay. B has a whopping boatload of items. C is waiting for two people in front of him to be done so he can go home.
Do you..
a) tell first customer how good her hair looks so you can chat about stylists
b) glance down at second customer's items and roll your eyes
c) Tell C " I'll be with you in a minute, sir"
none of above. Why? First priority is person in front of you. Finish, and one less person to deal with. Worst thing to do: get intoconversation with another employee if there is ANYONE standing there waiting. This last item has happened twice, and it boggles my mind as to why store workers would do this. Those customers bring in business, and their money pays bills.

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