Due to weather and computer malfunctions (thank you, NetZero), this has not been written on for a bit.
Okay, so Oprah got "turned away" from shopping in Hermes the other day. It reminded me of a store a few blocks away where it is known to be open after hours. Here's the deal: you (customer)provides shoppers, money to spend, and refreshments if desired. We (store) provide staff and a place to shop. The agreement is worked out in advance so proper preparations can be made.
Which begs this question: did Oprah have a deal, or did she just show up and expect that Hermes' staff would be falling at her feet? If the latter was the case, I'm with the salesperson who said no.